The desktop add-in for Windows will use Internet Explorer & Edge to sign-in to Cirrus Insight and/or Salesforce. Outlook for Mac can error when pixel’s are injected on reply emails.įor both desktop and web add-ins browser requirements is a consideration.

Known issues related to track emails for “reply to” actions. Track Emails is manual, click to track before send Microsoft Does not support multi-select on emails, shared mailboxes, or adding attachments when composing an emailįeature will be supported with updates to the Microsoft API Microsoft does not support a pinned (always open) sidebar for Outlook 2013 Please note these features are restricted primarily due to the differences in the Outlook API on each client environment and as soon as the API opens for each feature it will be supported by Cirrus Insight.Īll Cirrus Insight functionality is available with the Desktop Add-in The list below is designed to call out the features which are not available via each Outlook environment. The Cirrus Insight for Outlook Sidebar has many Salesforce integration features, most of which are fully available. Supported with an Office 365 Subscriptionĭesktop vs Web Add-in API Availability Outlook Environment Web Add-ins are supported with an Office 365 Subscription using Exchange Online Microsoft Outlook Environments & Add-in Types The second add-in option is a web add-in, which supports all three Outlook environments Outlook Desktop, Outlook Web Access and Outlook for Mac. This is a program that runs locally on the Windows machine, which can be downloaded or deployed via MSI. The first is a desktop add-in which is only available for Outlook Desktop for Windows. Outlook offers two add-in types for integration. Outlook for Mac, Outlook Web Access and Outlook Mobile for iOS/Android/Windows Phone: Microsoft only supports web-addins with 365 Exchange Online, Exchange 2013 and Exchange 2016 Desktop Add-ins vs Web Addins

Outlook Desktop for Windows: Outlook 2007, 2010, 20. Outlook is three different platforms, each with its own set of API’s Outlook Desktop (for Windows), Outlook Web Access (aka ) and Outlook for Mac. This document is designed to help Salesforce Administrators and IT Departments understand Cirrus Insight for Outlook email client options and feature availability.

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